National Enterprise Systems, Inc.

Call Center Representative

US-OH-Solon
2 weeks ago
Job ID
2016-1015
Category
Customer Service/Support

Overview

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National Enterprise Systems is an award-winning debt collection agency in Solon, OH. We are looking for collectors to work in our outbound call center. The ideal call center candidate is dependable, money-motivated, detail-oriented, and has excellent customer service skills. The ability to listen, respond with creative solutions, and overcome objections are important aspects of the call center position. At National Enterprise Systems, we believe talent and hard work should be rewarded. Monthly bonus potential and opportunities for job advancement are just some of the ways we acknowledge and encourage our employees to continuously strive for success. Bilingual Spanish speaking candidates are needed.

 

  • Set schedule - no weekends
  • Great benefits including health, dental, vision, life and 401K
  • Vacation and Personal Days
  • Growth opportunities
  • Casual dress
  • Extensive, paid-training to teach you about the industry and provide you with all of the necessary tools to succeed

 

Responsibilities

  • Contact consumers by phone to resolve the outstanding balance owed

  • Find creative solutions to secure repayment

  • Discuss and negotiate applicable repayment programs while adhering to all state and federal laws including the Fair Debt Collection Practices Act

  • Maintain high level of customer service

 

 

 

 

 

Qualifications

  • Excellent customer service, communication and listening skills
  • Ability to negotiate and be assertive and professional at all times
  • General computer knowledge and typing skills
  • Capability to adhere to schedule requirements
  • Reliable transportation

 

 

Full-Time schedule:

  • Monday - Friday
  • Workweek consists of 3 shifts from 8:00am - 4:30pm and 2 shifts from 10:30am - 7:00pm

  • No weekends

 

 

 

 

 

 

 

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